Dina is part of technology groupFonn Group, with offices in Bergen, Norway, New York, Singapore, and Munich. For more information about our group go to the Fonn Group website.
Priority check
P1 - Urgent:
System Failure
On-Air Disruptions
Issues that stop the systems’ ability to broadcast or affect customers’ daily operations with no temporary workaround available
P2 - High:
On-Air Disruptions
Issues that affect systems’ ability to broadcast or customers’ daily operations, but has a temporary workaround
P3 - Normal:
Configuration issue
Password Reset
Unwanted Response
Issues that impact important features not working as intended but won’t stop daily operations of the customer. Temporary workaround available.
P4 - Low
General Queries
User End minor issue
Customers’ inquiries about the systems, and minor issues which have little impact on the services
